Effective Date: 08/31/2025
At Lone Star Loaners, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our rental car services or visit our website. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: When you book a vehicle rental, register on our website, or contact us for customer support, we may collect personal details such as:
- Name
- Email address
- Phone number
- Mailing address
- Driver’s license number
- Payment information (credit card details, billing address)
- Rental history
- Emergency contact details (if provided)
- Non-Personal Information: When you visit our website, we may collect information that does not personally identify you, such as:
- IP address
- Browser type and version
- Device type
- Pages viewed on our website
- Referring website (if any)
- Cookies: We use cookies and similar technologies to enhance your experience on our website. These may include functional cookies (to remember your preferences) and analytical cookies (to understand website usage and improve services).
2. How We Use Your Information
We use the information we collect for the following purposes:
- Rental Transactions: To process and confirm your vehicle reservations, rental agreements, and payments.
- Customer Service: To respond to inquiries, provide customer support, and handle complaints or requests.
- Marketing and Promotions: With your consent, we may use your contact details to send you promotional offers, updates, and newsletters. You can opt-out of these communications at any time.
- Improvement of Services: To analyze website traffic, improve user experience, and optimize the functionality of our website.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including fraud prevention and credit card authorization.
3. Sharing of Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your personal data with third-party service providers who assist us with operations such as payment processing, website hosting, and customer support. These providers are required to safeguard your information in line with our privacy policy.
- Legal Requirements: We may disclose your information if required by law or if we believe it is necessary to comply with legal obligations, such as court orders, regulatory requests, or law enforcement inquiries.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such changes to the handling of your data.
4. Data Security
We use industry-standard security measures to protect your personal information. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the security of data transmitted to us.
5. Your Rights and Choices
You have several rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you, and we will make reasonable efforts to provide you with that information. If you find that your information is inaccurate or incomplete, you may request corrections.
- Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You may also contact us to update your communication preferences.
- Data Deletion: You can request the deletion of your personal information. We may retain certain information for legal or operational reasons, such as resolving disputes and complying with regulatory requirements.
6. Third-Party Links
Our website may contain links to other websites operated by third parties, such as insurance providers or local attractions. These third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before submitting any personal data to them.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will post a notice on our website and update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically for any updates or changes.
9. Contact Us
If you have any questions or concerns about our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us at:
Lone Star Loaners
Email: rentals@lonestarloaners.com
Phone: 469-409-4795
Address: 17811 Davenport Dr. Unit 1, Dallas, TX 75252
